Return and Refund Policy

This Return and Refund Policy applies to all women's apparel (including tops, bottoms, dresses, and other clothing items) purchased from Cocktails Boutique NYC, whether in-store or online. By completing a purchase, you agree to the following terms.

1. Return Eligibility and Timeframe

For online orders, you may request a return within 30 days of the delivery date. For in-store purchases, you may request a return within 30 days of the date of purchase.

To be eligible for a return or refund, the following conditions must be met:

Items must be unworn, unwashed, and free of stains, odors, or damage.

Original tags and labels must remain attached.

Items must be returned in their original condition and packaging.

Proof of purchase (order confirmation or store receipt) must be provided.

Items explicitly marked as "Final Sale" on the product page or in-store are not eligible for return, exchange, or refund.

2. How to Initiate a Return

Before returning an item, please contact our customer service team via email or phone to obtain return authorization. Unauthorized returns may be refused.

Alternatively, you may return eligible online orders in person at our store during business hours.

3. Return Shipping Costs

Customers are responsible for return shipping costs, unless the item was defective or damaged upon arrival, or if an incorrect item was sent. We recommend using a shipping carrier that provides tracking services (such as UPS).

4. Inspection, Refund, and Exchange Process

Once we receive and inspect your returned item(s), we will notify you whether your return request has been approved.

If approved:

Refunds will be issued to your original payment method.

Please allow 5 business days for us to process the refund; additionally, it may take up to 10 business days for your bank to reflect the transaction.

Exchanges for a different size or style are subject to product availability.

5. Damaged or Defective Items

If the item you receive is damaged, defective, or incorrect, please contact us within 24 hours of delivery and provide photographs of the packaging and the item. We will arrange for a replacement or a full refund at no additional cost to you.

6. Returns That Fail Inspection

If a returned item fails our inspection, a refund cannot be processed. The item will be sent back to the customer, and the associated shipping costs shall be borne by the customer.